Booking terms

This is a translation provided for convenience. In the event of any discrepancy, the French version prevails.

1. Purpose

These terms apply to bookings made on hoteldudauphine-lyon.fr with SARL HOTEL DU DAUPHINE LYON, 3 rue Duhamel, 69002 Lyon, France, registered with the Lyon Trade and Companies Register under number 804 264 190 (“the hotel”). Any booking implies acceptance of these terms.

2. Booking

The guest chooses dates, number of guests and room type, then enters their details. The booking is confirmed once the bank has confirmed the payment. When a booking is made without online payment (booking request), it is only confirmed once the hotel has confirmed it in writing.

A summary email is sent to the address provided. Guests are responsible for checking that the information entered is correct.

3. Prices

Prices are shown in euros, including VAT, per room and for the selected length of stay. They may vary depending on dates. The applicable price is the one displayed when the booking is confirmed.

City tax is not included: it is charged per person per night and payable at the hotel. Breakfast and extras are not included unless stated otherwise.

4. Payment

Online payment is made by card (CB, Visa, Mastercard) on Société Générale’s secure Sogecommerce payment platform, with 3-D Secure authentication. The hotel never has access to card numbers.

The full amount of the stay is paid online when booking. It is refundable if the booking is cancelled up to 48 hours before arrival, and non-refundable after that.

5. Cancellation and changes

Free cancellation up to 48 hours before arrival: any amount paid is refunded in full. Within 48 hours of arrival, or in case of no-show, the booking is non-refundable and the full amount of the stay is charged.

Cancellations and change requests must be sent by email to hoteldudauphine@free.fr or by phone on +33 4 78 37 24 19. Refunds are made to the card used for payment within 14 days. Changes are accepted subject to availability.

6. No-show

If the guest does not arrive and has not cancelled, the full amount of the stay is charged and is not refunded.

7. No right of withdrawal

In accordance with Article L221-28 (12) of the French Consumer Code, the right of withdrawal does not apply to accommodation services provided on a specific date or for a specific period.

8. Check-in and check-out

Rooms are available from 1 pm on the day of arrival and must be vacated by 11:30 am on the day of departure. Reception is open 24/7. Proof of identity may be requested on arrival.

9. Liability

Guests are responsible for any damage they cause during their stay. The hotel cannot be held liable in cases of force majeure or acts of third parties.

10. Personal data

The information collected is used to manage your booking. To find out more and exercise your rights, see our privacy policy.

11. Complaints and mediation

Complaints can be sent to the hotel by email at hoteldudauphine@free.fr. Consumers may also refer the matter, free of charge, to the consumer mediator designated by the hotel (details in the French version).

12. Governing law

These terms are governed by French law.